Shipping policy

Shipping & Delivery Policy

Order Processing

At Luxe Length Collection, every order is prepared with care. Orders are usually processed within 2 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will begin processing on the next working day.

During product launches, promotions and busy periods, processing times may be slightly longer. If there is a significant delay with your order, we will do our best to keep you informed.


UK Delivery

Once your order has been processed and dispatched, delivery usually takes approximately 3–5 working days. You will receive a dispatch confirmation email once your order has been shipped. Where tracking is available, your tracking details will be included in this email.

Please note that delivery times are estimates and are dependent on the courier. We cannot guarantee delivery on a specific date. If you require your order for an appointment, holiday or special occasion, we recommend ordering well in advance.


International Delivery

We offer international delivery to selected countries. International delivery times vary depending on the destination and courier. Your estimated delivery timeframe and shipping cost will be shown at checkout where available.

International orders may be subject to customs duties, import charges or local taxes. Any charges imposed by the destination country are the responsibility of the customer. Customs clearance may also cause additional delays that are outside of Luxe Length Collection’s control.


Delivery Delays

Occasionally, deliveries may take longer than the estimated timeframe due to circumstances such as:

  • Courier or postal service delays
  • Customs clearance
  • Public holidays
  • High-demand periods
  • Incorrect or incomplete delivery information
  • Circumstances outside our control

If your order has been dispatched and is delayed, please check your tracking information first. If you need further assistance, contact us and we will do our best to help.


Incorrect Delivery Information

Please make sure your delivery details are correct before completing your order.

If you notice that you have entered an incorrect address, contact us as soon as possible. We will try to assist before your order is dispatched, but we cannot guarantee that changes can be made once processing or dispatch has begun.

Luxe Length Collection cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete information provided by the customer.


Lost or Damaged Orders

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the item received.

If your tracking information states that your order has been delivered but you cannot locate it, please contact us so we can advise you on the appropriate next steps.


Contact Us

For questions regarding your order or delivery, please contact:

info@luxelengthcollection.com

Please include your order number when contacting us so we can assist you efficiently.


Thank you for choosing Luxe Length Collection.